If you "opened the hood" and looked inside your business - what would you see? Would you see well-oiled systems and processes that keep your business humming along, streamlined and documented? Or would you see gunked-up processes and frequent communication failures?
It may be time check your engine. Are you experiencing any of these symptoms:
- Are you working LONG days, nights and weekends?
- Are things slipping through the cracks?
- Are you stressed?
- Are you too busy now to get things in order, like systems and your team?
- Do you have a massive to-do list?
- Do you have projects constantly on the back burner?
- Are you completely overwhelmed with every aspect of it?
By Donna Toothaker
Photography by © Anatoly Tiplyashin
If you answered "yes" to one or more of these questions, you may need a tune-up. If you answered "yes" to most or all of these questions, you may need an engine rebuild.
Bottom line: anything that is not going right with your business, or that you are lacking in your business is a result of having no systems, or having ineffective systems.
Systems are the foundation of your business - no matter at what level your business is in - it won't run well without adequate systems. Systems will help you become more productive, more profitable and give you more time.
What systems do you need for your business to run smoothly? Think about all the things you do on a daily, weekly, and monthly basis that could be systemized. Here are the two most important ones:
Client work and communication.
Ensure that there is clear documentation and communication in the client work process by using a project management tool. A project management tool puts clients, team members and project files all in one place, so nothing falls through the cracks and everyone knows what is going on at all times.
Ensure that there is clear documentation and communication in the client work process by using a project management tool. A project management tool puts clients, team members and project files all in one place, so nothing falls through the cracks and everyone knows what is going on at all times.
New-client inquiry and follow-up.
Establish systems for responding to new clients efficiently and thoroughly. From putting Q&A's on your site to answering questions ahead of a consult call, to scheduling out the new client process (mailing info package, consulting call, and follow-up).
Establish systems for responding to new clients efficiently and thoroughly. From putting Q&A's on your site to answering questions ahead of a consult call, to scheduling out the new client process (mailing info package, consulting call, and follow-up).
Don't ignore that "check engine" light! It is never too early nor too late to put systems in place or give your old systems a tune-up. Your business can't run without them!
By Donna Toothaker
Photography by © Anatoly Tiplyashin
Donna Toothaker is CEO, founder and coach of Step It Up VA Coaching. These highly sought-after VA coaching programs have been created for established, successful VAs who wish to create the 6-figure business of their dreams. Visit http://www.stepitupva.com to receive the free report, Top 3 Mistakes to Avoid in Creating a 6-Figure VA Business
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