Changing Your Business Name? Four Ways to Let Current Clients Know What's Coming
If your business is expanding and
you have started to offer additional services, some business owners feel their
current company name will not be sufficient to communicate what they do. This
makes them want to change the company name so it better reflects the new
services too and not just the original offerings.
I myself have done this several
times in my career, bringing me to the current brand name. Shifting your
branding may become necessary at some point in your business's development. The
key is not to confuse your current clients with this change since you don't
want to lose or alienate them.
You can completely change the
name or modify it depending on the direction your company takes. Either way you
go, I want to share three steps that will help you make your name change
smoothly.
1. The Simple Solution
Choose a new URL and direct all
traffic from this new web address to your old website. Or if they type in the
old name it can redirect to the new site. This is a common practice and it's
your choice. To help visitors understand what has happened, you position your
new name at the top and then underneath you can write "formerly" with
the old name. This way, your current clients can see both the old and new names
so they don't feel like they made a mistake ending up at the wrong website.
2. Video Explanation
If you have added services or
modified your offerings, a video can be useful for describing the changes. Say
something like, "We used to offer this, and now we're doing this because
the demand has been there. So don't be alarmed if you're looking for our old
name. we're still the same people, just doing even bigger and better
things." That positive spin and explanation will help to assure clients
that everything is fine and even better than what they know from before.
3. Ezine Announcement
You can give everyone on your
list a preview of what is to come to help people get used to the idea of your
new company name in your ezine. This keeps your current clients and contacts
informed about the changes your company is going through.
4. Snail Mail Announcement
In addition, you may have certain
important clients that you'll want to inform in a more personal manner. Writing
a letter or sending a card can help ensure that these VIPs know ahead of time
about the changes and that they will not be negatively impacted by them. This
not only can help to avoid confusion later, but also lets your VIPs know how
much you value them by being the "first to know".
Name changes can be tricky, but
if you follow these four steps, your current client base and contacts will be
comforted for a smooth transition.
Your Client Attraction Assignment
Are you thinking of a name
change? Be sure to make a plan for how you will implement the change with the
least amount of disruption, while notifying your contacts and clients.
By Fabienne Frederickson
Image by Sergeitelegin
Fabienne Fredrickson, The Client
Attraction Mentor, is founder of the Client Attraction System, the proven
step-by-step program that shows you exactly how to attract more clients, in
record time... guaranteed. To get your F.R.E.E. Audio CD by mail and receive
her weekly marketing & success mindset articles on attracting more
high-paying clients and dramatically increasing your income, visit http://www.attractclients.com
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