5 Key Elements to Include in Your New Client Welcome Package

5 Key Elements to Include in Your New Client Welcome Package

Your welcome package sets your clients up for working with you in a number of important ways. If done correctly, it does the following:

- Establishes boundaries
- Sets up expectations
- Provides rules
- Explains the best way to work with you
- Answers frequently asked questions

Providing this welcome package to clients will help them understand what is expected of them and eliminate miscommunication. In addition, it will hopefully help you avoid problems that can crop up without this kind of documentation.

Know that the welcome package may start out small and grow over time and what needs to be included becomes clearer with experience. Elements to include are:

1. A welcome letter that congratulates a new client and provides an overview and instructions. Basically, you are saying, "Here's what you need to read, fill out, sign, prepare and be responsible for, etc. Be specific with actions that your clients need to take at the start of your working relationship.

2. Spell out your policies and procedures. Describe step-by-step what you expect of them and what they can expect from you. This may include session and meeting times and dates, what happens if they miss a session and how you will work together. This section often expands as you gain more experience. Keep track of what frustrations you have with your clients or what frustrates them such as not having enough of a system to rely on.

3. Develop an agreement or contract which includes what you have agreed to provide such as elements, timing, and duration of process -all the rules of working together. Build this from the basics and know you'll be adding to this section as you go.

Let them know at some point you'll be asking for a testimonial and request that they keep you in mind if referral opportunities present themselves. This is a great to attract more clients. I call this "planting a seed" that grows from the time I start working a client.

4. Next, I include a large section for the client to fill out so I can collect important information about working together that matters now and in the future. For my packet, its 8-9 pages of questions.

5. The last question is about referrals. I often get referrals from my client and I believe in rewarding them greatly. So I ask them directly, "What would you be happy to receive as a personal thank you from me for a referral?" Then it's important to provide some examples such as a bottle of wine, magazine subscription, a book, Starbucks card, etc. Give them examples so you don't get answers like "a spa weekend" which is probably not in your budget. Set parameters and expectations about value so everybody is happy.

Your Client Attraction Assignment

Have you created your welcome package yet? If not, get one started right away. Make sure to add the sections about personal responsibility, testimonials and referrals to create a two-way street that works for you as well as your clients.

Fabienne Fredrickson, The Client Attraction Mentor, is founder of the Client Attraction System, the proven step-by-step program that shows you exactly how to attract more clients, in record time...guaranteed. To get your F.R.E.E. Audio CD by mail and receive her weekly marketing & success mindset articles on attracting more high-paying clients and dramatically increasing your income, visit http://www.attractclients.com.


No comments:

Post a Comment